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At MilCases, we want you to be completely satisfied with your purchase. This policy explains your rights to return items and how refunds are handled.
Your Consumer Rights
If you are a UK or EU consumer, you are entitled to cancel your order under the Consumer Contracts Regulations 2013.
- You may cancel your order within 14 days of receiving your goods.
- Items must be returned unused, in their original packaging, and in resalable condition.
- We will process your refund within 14 days of receiving the returned goods.
Exclusions
- Customised or made-to-order products cannot be returned unless faulty.
- Products showing signs of use or damage caused after delivery cannot be accepted.
- For business-to-business sales, our standard consumer returns policy does not apply.
How to Return
To arrange a return:
- Email us at [email protected] with your order number.
- We will provide instructions for returning your item.
- Return the item to us at the address provided, at your own cost (unless the item is faulty or supplied incorrectly).
Faulty or Incorrect Items
If you receive a faulty or incorrectly supplied item, we will arrange return shipping at our cost and provide a replacement or full refund.